Privacy Policy

1. Information We Collect

• Account Information: Name, email address, and password when you create an account.
• Order Information: Shipping address, billing address, and phone number when you place an order.
• Payment Information: Payment details are processed securely through Stripe and Payoneer. We do not store credit card numbers on our servers.
• Usage Data: Pages visited, time spent on pages, referring URLs, and device information to improve our service.
• Cookies: We use essential cookies to maintain your shopping cart session and optional analytics cookies (Google Analytics) and advertising cookies (Meta Pixel) only with your consent.

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your customer service enquiries
• To improve our website and services
• To detect and prevent fraud
• To send marketing communications (only if you opt in)

3. Information Sharing

We do not sell your personal information. We share your information only with:

• Suppliers: Limited to shipping address and product ordered, for order fulfilment purposes only.
• Payment Processors: Stripe and Payoneer for transaction processing.
• Delivery Partners: For shipping your orders.
• Analytics: Google Analytics (with your consent) to understand site usage.

4. Cookies

We use the following cookies:

• Essential: Session cookies for shopping cart and login (required for site functionality).
• Analytics: Google Analytics cookies (only with your consent).
• Advertising: Meta/Facebook Pixel (only with your consent).

You can manage cookie preferences through our cookie consent banner.

5. Your Rights Under UK GDPR

You have the right to:

• Access the personal information we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data
• Restriction — request restricted processing
• Portability — receive your data in a structured format
• Object — object to processing based on legitimate interests
• Withdraw consent at any time for optional processing

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order data is retained for 7 years for tax and accounting purposes. Account data is retained until you request deletion.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including 256-bit SSL encryption, secure payment processing, and regular security assessments.