Shipping & Delivery Policy

Last updated: January 2026

As an online retailer working with international suppliers, our delivery times may be longer than standard UK retailers. We clearly display estimated delivery times on every product page.

1. UK Delivery

Shipping Method Estimated Delivery Cost
Standard Delivery 3-5 business days £4.99 (FREE over £50.00)
Express Delivery 2 business days £9.99

2. Processing Times

  • All orders are processed within 1-3 business days.
  • You will receive a tracking number once your order has been dispatched.
  • Delivery times begin from the date of dispatch, not the date of order.

3. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order status by logging into your account.

4. Delivery Issues

Delivery times are estimates and may vary depending on supplier location and customs processing. We are not responsible for delays caused by customs, postal services, or circumstances beyond our control.

If your order hasn't arrived within the estimated delivery window, please contact us.

5. Customs & Import Duties

For UK customers, no additional customs duties should apply as our products are shipped to UK fulfilment points. However, in rare cases where direct international shipping is required, any customs charges are the responsibility of the customer.

6. Contact

Questions about shipping? Contact us.